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Are you already a Zag client? Or are you opening your first Zag account?




Download our Mobile App

You need to have a Zag Bank account before you can download the Zag mobile app. To open an account, click here.

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In creating a self-serve experience with Zag Bank, we try to think of everything. But if you need us, we are just a ‘send’, click or phone call away. Our Client Services Team is available 24 hours a day, every day of the year.


Search our Get FAQ knowledge centre

Find the answer you’re looking for here


Chat with us

Just click the 'Chat' icon on the left of your screen on your desktop. If you are using a mobile device, the link is at the bottom of the page. We will be happy to help you.


Send a secure message or email

You will hear back from us in less than 24 hours.

Email us at or send us a secure message from Zag Online.


Reach us by phone

Client Services : 1-844-ZAG-BANK (1-844-924-2265)


Former Autofinco Inc. and Bank West clients:  Please call Client Services at the phone number above, and we’d be happy to help you.


Resolve a problem

Learn more about our Client Complaint Resolution Process here.