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We do everything we can to make your banking experience simpler, convenient and fun. That includes our FAQ. Not only can you easily find the answers to questions you might have about Zag Bank, our products, and general information about banking and finances, we also invite you to add your voice to this dynamic online exchange.

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We have made it easy for you to search for the answers you are looking for whenever it suits you and from any device. Type in a keyword or question, or search the category most relevant to your question.

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If you have a tip or insight about banking, finances, or Zag Bank that you would like us to add, just send it along to us. If we feel that it is a good fit for our FAQ community, we will add it to our knowledge centre.


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    • Nov 24, 2016
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    Where Can I Find/Download or Print My Tax Receipts Online?
    • Sep 23, 2016
    • 116
    • 0
    How do I fill out my TFSA Direct Transfer Form?
    • Sep 23, 2016
    • 109
    • 0
    What statements can I expect to receive for my Zag Bank accounts?
    • Sep 23, 2016
    • 109
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    How long will it take to complete my registered account transfer?
    • Jan 12, 2016
    • 99
    • 0
    I’ve forgotten my User ID and/or password for my online banking account. What should I do?
    • Jan 12, 2016
    • 95
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    How do I open a new account?
    • Jan 12, 2016
    • 109
    • 0
    What is the process for opening an account online?
    • Jan 12, 2016
    • 122
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    Who can open an account?