What should I do if I forget my online banking password and/or my user ID?

If you forget your password, you can easily reset it yourself: click ‘Login’ at zagbank.ca then ‘Forgot Your Password?’ Or, open Zag Mobile and click ‘Forgot your password?’ on the log in page.  Next, enter your user ID and your Date of Birth and select ‘Next’. Once you ANSWER your security questions, simply follow the prompts to create your new password.

If you forget your user ID, you could check the email we sent you when you first opened your account with Zag (if you keep your emails). If not, please call 1-844-Zag-Bank (1-844-924-2265) and one of our Client Services Advisors will be happy to help you.

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