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Online Banking

Once you have opened a Zag account, and it has been activated with your first deposit, we will send you an email that includes a link to Zag Online along with simple instructions on how to get started. If you’re ready to start today, here’s all you need to know.

  1. Go to zagbank.ca and click on the ‘Login’ button
  2. Click on ‘First time here? Sign up for online banking so you can get started!’ at the top of the page
  3. Next, you’ll be asked to create a user ID and password and provide answers to a few security questions.

Then for on-the-go access, download the Zag Mobile app for iOS or Android devices.

That’s it. It only takes a couple of minutes.

For on-the-go access, you can download the Zag Mobile app for iOS or Android devices.

When you open an account, you will be asked to create a password. Here are the requirements for your Zag password:

  • Your password must be 8 to 32 characters in length with no spaces, have a mix of uppercase and lowercase letters, at least one number, and at least one of the following special characters # . , - : ? | ( ) ' \ / @ $ !.  
  • Your password should not contain your user ID or the word ‘password’

For your security, you will need to change your Zag password once a year. Not to worry, we will prompt you to change it when it’s time. Note, you cannot use the same password more than once.

We also will ask you to create security questions that will identify you if you forget your password and get locked out.

Once you have opened and activated your first Zag account, you can easily add new accounts and new ways to save for other goals. Simply log in to Zag Online and select the ‘Accounts’ tab. Then, choose ‘Add an Account’ from the ‘Related Links’ menu. Select the type of account you would like to open from the dropdown menu and complete the secure online application.

Yes. Simply log in to your Zag account, select ‘Accounts’ and choose the ‘Statements’ option. Select 'Statements' from the document type dropdown then choose the account and statement period you would like to download. You can open it in your browser window, print it or save it as PDF. Note, statements are not issued for some accounts.

For non-registered savings accounts, statements are available monthly. For the Zag Tax-Free GIC and RRSP GIC, you will receive annual statements only. There are no statements for non-registered GICs.

Different accounts have different statement cycles. Statements for registered accounts including TFSA, RRSP and GIC are issued annually. You can view and print them by logging into Zag Online.

Statements for non-registered savings accounts are available monthly. We do not provide statements for non-registered GICs, however, you can still see your non-registered GIC account details by logging into Zag Online.

Zag Online banking automatically checks your browser to ensure its compatibility. You will need to enable JavaScript on your browser to use Zag Online. Zag Online uses 256-bit encryption to protect your information which supports the following browsers:

  • Internet Explorer 11/Windows 7
  • Internet Explorer 10/Windows 7
  • Internet Explorer 9/Windows 7 
  • Chrome 29/Windows 7 
  • Firefox 23/Windows 7 
  • Safari 5.0.1/Mac OS X 10.7.4

Zag bank is committed to protecting your personal information. Zag Bank uses multiple security layers including the combination of secure firewalls, data encryption, strong password requirements, as well as fraud monitoring and detection. We will never send you email or text messages asking for your banking user ID, account number, or banking password, or ask you to validate or restore your account access.

At Zag Bank, we take every precaution to protect your data and your funds. We will never, sell, trade, or publish your information.

Learn more about our online and mobile security policies here.

We offer secure messaging as an option to our clients to communicate with us in a secure environment for questions regarding their accounts.

You will find the ‘Messages’ feature at the top right corner once you log into Zag Online.

Alerts are automated email notifications that you can easily set to monitor your account. Alerts notify you of different types of activities on your accounts.  Some are mandatory while others are optional and can be customized. You can choose to receive your alerts by email or by push notifications on your device.

You can decide what information you want to receive on an ongoing basis. For example, you may want to know when your balance falls below a set amount. Or maybe you would like to receive your transaction history at regular intervals.

For your accounts, you can set up Alerts to notify you if:

  • Your balance falls below or above a set amount
  • You make a transaction equal to, less than, or over a set amount

You can easily customize and change what this amount will be for you.

You can set up Security Alerts for any changes to your account profile, such as:

  • Your password or address has been changed
  • Your account has been compromised/you have been locked out of your online banking profile
  • Your security question has been updated or ANSWERed incorrectly

Note, the security alerts below are automatically set up for you and cannot be disabled, for your protection. 

  • Password has been changed on Zag Online
  • Account has been locked out of Zag Online
  • Address is changed

Account and Security Alerts can be set up and managed through Zag Online and Zag Mobile.

You can also set up recurring alerts for information you want to receive on a regular basis, such as your account balance or your transaction history. Note, scheduled alerts can be set up only through Zag Online.  

Alerts can be set up and managed through Zag Online and Zag Mobile, our mobile app.  

Through Zag Online, you can set up and manage all 3 types of Alerts (Account, Security and Scheduled) including whether you want to receive them by email or push notification on your device (or both). Simply log in and follow these steps:

Click on the ‘Alerts’ tab on the main page
Click on ‘My Alerts’
Set up the notifications you want and how you want to receive them 
View and modify your Alerts settings
 

To manage how you receive your Alerts :

  • Choose the email address you want your alerts sent to
  • Choose the mobile device you want to use to receive your Alerts. Make sure you enable push notifications on that particular device. 

Through Zag Mobile (our app), you can set up and manage Alerts received on that particular device via push notifications.  Log in to the app on your device and select ‘More’ from the main menu.  Under ‘Settings’ choose ‘Alerts’.  From there you can set up, view and manage Account and Security Alerts as well as view your Alert History for that specific device  Note, you will need to enable push notifications for each device you want to use to receive your Alerts.
 

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