Policy Overview

Zag Bank takes your privacy just as seriously as we do your banking needs. That is why we go to great lengths to protect your personal and financial information. 

Learn more about Zag Bank and the strength that comes from our association with Desjardins Group here.

Browser Requirements

Zag Online uses 128-bit encryption or better to protect your information. When you use our services, we will check your browser and see if it is compatible. You will also need to enable JavaScript on your browser to use Zag Online. We currently support the following browsers:

  • Microsoft Internet Explorer (versions 9 +)
  • Mozilla Firefox
  • Apple Safari
  • Google Chrome

ZAG BANK TIP: To help protect your computer from viruses and identity theft, be sure to only download software or email attachments from known sources.

Encryption is your friend

Today’s browsers are equipped with 128-bit encryption or better that scramble information while it is being transmitted to prevent hackers from reading it. The padlock icon at the bottom of your browser or next to the address bar indicates when encryption is at work. Make sure to have the latest encryption protocols by downloading all of your browser updates.


Most websites store files called “cookies” on your computer in order to make it easier to navigate websites. They contain encoded information like your preferences, visited pages, device information, etc. Zag Bank uses two types of cookies: “session cookies” and “persistent” cookies. Session cookies allow you to move back and forth within a secure banking session and expire once you signoff or leave the secure website. Persistent cookies remain on your computer and are part of our login process and help us identify you when you are signing into Zag Online. Our persistent cookies do not contain sensitive details, but we use them for site personalization, reporting, statistics, marketing programs and to measure user visits. We never share this information with outside organizations.

Anti-Virus and Anti-Spy Software

To protect the privacy of your personal information and the information on your computer and devices, you should install and use a firewall as well as anti-virus and anti-spyware software and update them regularly. Many of these programs let you set up automatic scans of your computer to run checks on your existing files as well as do real-time monitoring of your system.

Helpful Links

Consumer Online Privacy Notice

Learn more about our Consumer Online Privacy here.

Canada Anti-Spam Legislation

Canada's Anti-Spam Legislation (CASL) is in place to protect you from the harmful effects of spam and related threats to electronic commerce. We comply fully with this legislation. This means that we:

  • will not send you unsolicited email
  • will not illicitly collect information from your computer or digital device
  • will not install software without your express consent
  • will not use false or misleading representations in the promotion of products or services

Visit the Government of Canada’s Anti-Spam Legislation for details.